FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Novanox™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Orders are typically delivered within 5–10 business days, depending on your location.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you!
Can you tell me more about your shipping process?
Once you place your order, our team carefully packs your items within 1–2 business days. You’ll receive a tracking number as soon as your package ships, so you can follow its journey. Delivery typically takes 5–10 business days, depending on your location.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
We regularly share updates on our eco-friendly practices, responsible sourcing, and packaging in our blog. Just visit our Sustainability category to learn more.
Are your grooming tools suitable for all coat types?
Yes! Our tools are designed to work on short, medium, and long coats — whether your pet has thick fur, fine hair, or a double coat.
Where are your products made?
Our products are designed by Novanox and responsibly manufactured by trusted partners to ensure the highest quality for you and your pet.
Are your products safe for all pets?
Yes! All Novanox products are designed with pet safety in mind and tested to meet our quality standards.
Where can I find more information?
You can learn more about our story, values, and mission by visiting our About Us page.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Novanox"
Sofia R. Alberta, Canada.